Quality Assurance Coordinator
Title: Quality Assurance Coordinator Reports to: Executive Director Location: Sarnia ON
Position Type: Full-time permanent Hours of Work: 35 hours/week
Office Operation ilours: Mon Fri, 9am-5pm Salary range: $52,223 86 - $69,484.47
Under the direct supervision of the Executive Director, we are seeking a dedicated Quality Assurance Coordinator to ensure the highest standards of program delivery within Family Counselling Centre. In this role, you will play a vital part in evaluating, monitoring, and enhancing the effectiveness of our services, ensuring compliance with best practices and regulatory requirements. If you are committed to excellence in program quality, we invite you to bring your expertise to our team.
SPECIFIC RESPONSIBILITIES:
• Review reports/files to identify emerging issues and compare notes for accuracy/compliance.
• Monitor adherence to organizational policies, ethical standards, and regulatory requirements; ensuring program(s) standards and requirements are being met.
• Provide written feedback, and request edits from staff as needed.
• Communicate findings and recommendations to management regarding ongoing non-compliance
issues.
• Maintain related records and statistics and produce reports as required.
• Ensure confidentiality and data protection protocols are followed.
• Participate in professional development opportunities as required. This will be done within the financial restraint of the program(s) and in consultation with the program manager.
• Provide ongoing support to staff as needed.
• Complete any additional duties not outlined above, as deemed necessary.
KNOWLEDGE, SKILLS, AND ABILITIES:
• Must possess relevant experience working with vulnerable individuals.
• Proficiency in English is required; French language skills are considered an asset.
• Excellent oral, written, and interpersonal communications skills.
• Strong attention to detail, ensuring accuracy in reviewing documentation.
• Ability to work independently as well as part of a team focused on achieving quality objectives.
*Possess a valid negative Vulnerable Sector Police Check.
MINIMUM QUALIFICATIONS:
» Completed or in the process of completing post-secondary program in a related human/social services field or equivalent experience
BENEFITS
• Company pension
• Dental care
• Extended health care
• Vision care
» Disability insurance
• Life insurance
• Employee assistance program
• On-site parking
Company Information: At the Family Counselling Centre we provide essential services that directly strengthen our community, promote individual well-being, and preserve family life. We are an established accredited agency, a member of Family Service Ontario, and proud to be a United Way Funded Partner. As a community based not-for-profit organization, we deliver diverse programs in Lambton County. Our programs provide strategies to deal with life stresses and assist in developing interpersonal relationship skills. We believe in meaningful work with significant impact. We recognize everyday challenges and offer positive solutions to help positively impact our client's lives.
The Family Counselling Centre is committed to being an inclusive employer and welcomes applications from qualified individuals including persons of all genders and sexual orientations, persons with disabilities, Indigenous persons, and members of visible minorities.
Family Counselling Centre is committed to providing accommodations for persons with disabilities. If you require an accommodation during the recruitment process, please contact our Human Resources. This document is available in an alternate format, upon request, to accommodate individuals with a disability.
We appreciate all candidates for their interest, only those selected for an interview will be contacted.
Please send your cover letter and resume to: chantale.roache@familycounsellingctr.com no later than November 20, 2025.