Client Rights

Client Rights Statement

As a client of Family Counselling Centre you have the right to professional, confidential services that respect your background, culture, beliefs, life experiences and differing needs.

You also have the right to:

Participate in your care

• Be provided your rights in writing, including the complaint process.

• Receive clear information.

• Ask questions and have your questions answered.

• Actively participate in the planning and delivery of your services.

• Review and correct information in your agency file/record.

• Provide feedback about your experience and complain if you believe

• your rights have been violated.

• Participate voluntarily in services and withdraw at any time.

Be respected

• Be treated with dignity and courtesy.

• Receive services that respect your culture, gender and sexual orientation, and religion.

• Feel welcome, safe and secure.

• Access services that are barrier-free and value your independence and equal opportunity.

Quality service and confidentiality:

• Receive high-quality services conducted in a professional and caring manner.

• Expect and receive confidential services that respect your privacy.

• Be informed about client record retention policies prior to the commencement of service.

• Be informed of services available to you and associated fees.