Programs Manager

Title: Programs Manager

Reports To: Executive Director Location: Sarnia, ON

Position Type: Permanent/Full-time

Hours of Work: 35 hours/week

Office Operation Hours: Monday – Friday, 9am – 5pm

Salary range: $45.31-$53.51 hourly/$82,453.01 - $97,380.52 annually

 Family Counselling Centre is a mission-driven, community-based organization committed to enhancing the lives of individuals and families through inclusive, accessible, and high-quality support services. We work collaboratively with local agencies, service providers, and funders to deliver impactful programs that promote well-being, independence, and social inclusion

 We are seeking a dedicated and compassionate Programs Manager to lead and oversee our organization’s Community Support Service (CSS) programs, while providing strategic support to the Family Couple

Individual (FCI) team. This leadership role is integral to the development, implementation, and evaluation of services that enhance the well-being of our community. The Programs Manager will supervise staff,

collaborate with external partners, and ensure compliance with regulatory standards, contributing to the long-term sustainability and impact of our organization.

SPECIFIC RESPONSIBILITIES:

 ·         Serve as a member of the senior leadership team, overseeing administrative functions of the CSS and FCI departments.

·         Contribute to the development of strategic and operational plans, including budgeting, risk management, and quality assurance.

·         Review and update service agreements; identify and pursue opportunities for new partnerships and funding.

·         Monitor program performance, outcomes, and impact; prepare reports and recommendations for senior leadership

·         Assess operational risks and develop mitigation strategies and action plans.

·         Supervise and support staff and volunteers across CSS programs. Help support the FCI team regarding clinical direction and supervision when needed.

·         Facilitate recruitment, onboarding, and performance management, lead recruitment efforts in collaboration with the Executive Director and Clinical Manager; supervise staff and volunteers.

·         Ensure staff are equipped with the skills and knowledge to support their case loads, especially as it related to individuals with disabilities using trauma-informed, person-centered approaches.

·         Ensure compliance with provincial, federal, and accreditation standards.

·         Represent the organization on local, regional, and provincial committees and working groups in interagency meetings and community forums.

·         Manage client and community concerns; provide solutions and attend case conferences as needed.

·         Foster effective communication and collaboration with internal teams, community agencies, service providers, and government funders.

·         Prepare and submit reports as required.

·         Support grant writing, funding proposals, and contract negotiations.

·         Maintain accurate documentation, data tracking, and reporting systems for all the CSS programs.

·         Monitor annual budgets; manage expenditures and financial planning, particularly for trustee- services programs.

·         Analyze financial data to guide decisions on program viability, expansion, or restructuring.

·         Oversee the delivery and continuous improvement of CSS and FCI programs, including intake, assessment, service planning, documentation, and case closure.

KNOWLEDGE, SKILLS AND ABILITIES:

·         Exceptional communication, leadership, interpersonal, and conflict resolution skills.

·         Ability to identify service gaps and drive organizational growth.

·         Strong risk assessment and mitigation capabilities.

·         Collaborative leadership style with a focus on team development and capacity building.

·         Solid financial and business acumen for effective budgeting and planning.

·         Excellent attention to detail

·         Always exerts a professional and respectful etiquette

MINIMUM QUALIFICATIONS:

·         University degree in Social Work, Psychology, Disability Studies, or a related field; In good standing with one of the accredited bodies (E.g. OCSWSSW or CRPO)

·         Minimum 5–7 years of progressive leadership experience in community or social services

·         Strong knowledge of developmental services, mental health, and disability support frameworks

·         Proven ability to lead teams, manage complex programs, and build strategic partnerships

·         Experience in staff development, training, and mentorship

·         Excellent communication, conflict resolution, and stakeholder engagement skills

·         Ability to interpret and manage legal documents, contracts, and bylaws.

·         High level of political acuity, professionalism, and ethical conduct.

·         Proficiency in public speaking, negotiation, and relationship management.

·         Proficiency in Microsoft Office Suite and other relevant software.

·         Bilingualism is considered an asset.

BENEFITS

·         Company pension

·         Dental care

·         Disability insurance

·         Employee assistance program

·         Extended health care

·         Life insurance

·         On-site parking

·         Vision care

The Family Counselling Centre is committed to being an inclusive employer and welcomes applications from qualified individuals including persons of all genders and sexual orientations, persons with disabilities, Indigenous persons, and members of visible minorities.

Family Counselling Centre is committed to providing accommodations for persons with disabilities. If you require an accommodation during the recruitment process, please contact our Human Resources.

We appreciate all candidates for their interest, only those selected for an interview will be contacted. Please send your cover letter and resume to: chantale.roache@familycounsellingctr.com by October 16, 2025.